Help Center

789bd Frequently Asked Questions

From opening an account to deposits, withdrawals, games, and bonuses — find answers to all your questions here in English.

This FAQ page has been created with Bangladeshi players in mind. It provides detailed answers to the most common questions about account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slot games, bonus rules, and responsible gaming. If you cannot find an answer to your question, contact our 24/7 live chat support.

Group 1

Account and Registration

To open an account at 789bd, you need an active mobile number, a unique username, and a password. The registration process is fully mobile-friendly and takes just a few minutes. Register with accurate information, as identity verification may be required at the time of withdrawal.

No. Each user may operate only one account. Opening multiple accounts violates 789bd's rules and risks account suspension. Each account is linked to a unique mobile number and payment method.

First, make sure your username and password are correct. Check that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, contact 789bd's 24/7 live chat support — our team is always ready to help in Bengali.

After logging in, go to the Account Settings section and select the "Change Password" option. Enter your old password and your new password. It is advisable to use uppercase letters, numbers, and special characters in a secure password. Change your password regularly to keep your account safe.

You must be at least 21 years old to open an account and play at 789bd. Participation by minors is strictly prohibited. We believe in responsible gaming and treat age verification with the utmost importance.
Group 2

Deposits and Withdrawals

Funds deposited via bKash are generally credited to your 789bd account instantly. In some cases, it may take up to a few minutes due to the bank or payment gateway. If it takes more than 30 minutes, contact live chat and keep the transaction reference number saved.

The minimum deposit amount at 789bd is ৳200 (for all methods). The minimum withdrawal amount is ৳500. These limits apply to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Starting with small amounts is entirely possible.

Withdrawals from 789bd to Nagad are generally completed within 5 to 30 minutes. Once the withdrawal request is verified, it is processed quickly. The same timeframe applies to bank transfers. 24/7 processing is ensured.

789bd generally charges no additional fees for deposits or withdrawals. However, bKash, Nagad, or banks may have their own transaction charges, which apply according to the payment provider's terms. For the latest fee information, check the payment page or live chat.

Yes. Both Rocket and Upay can be used to deposit and withdraw money at 789bd. bKash, Nagad, and direct bank transfer are also supported. Having all popular Bangladeshi payment methods available on a single platform is what makes 789bd convenient.
Group 3

Games and How to Play

To bet on BPL matches at 789bd, go to the Cricket section and select an ongoing or upcoming match. You can place bets on various markets including match winner, toss, and top batsman. In live betting, real-time odds update while the match is in progress. The minimum bet amount is shown on the page.

No, there is no need to download a separate app. All slots and games at 789bd can be played directly from a mobile browser. The site works smoothly on Chrome or Safari on any Android or iOS smartphone. Using a Wi-Fi connection is recommended to save data.

RTP, or "Return to Player", is the average percentage of total bets placed by players over the long term that a slot or game returns to them. For example, if a game's RTP is 96%, theoretically there is an average chance of ৳96 being returned for every ৳100 wagered. However, this is a long-term statistic, not a guaranteed outcome for every spin.

The 789bd live casino section features dealers and tables from world-class providers including Evolution Gaming and Ezugi. Some live tables also have Bengali-speaking dealers. For more details, enter the live casino lobby and use the language filter.

Yes. All slots and live games at 789bd are operated by certified third-party providers who ensure fairness through fair play practices and RNG (Random Number Generator) verification. We are committed to the "Fair Play" principle and the platform is secured with SSL encryption.
Group 4

Bonuses and Promotions

789bd offers new players a 100% bonus on their first deposit, up to ৳5,000. That means if you deposit ৳5,000, you can play with a total of ৳10,000. This bonus is added automatically — no separate code is needed. Deposit a minimum of ৳200 for the first time to receive the bonus.

A 20x wagering requirement applies to the 789bd welcome bonus. This means you must wager a total equal to the bonus amount multiplied by 20 before withdrawing. For example, if you receive a ৳1,000 bonus, you must wager ৳20,000. Contribution rates may vary by specific game.

The 789bd VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback goes up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and 1.5% at Diamond. By playing regularly, you can advance to higher tiers and receive special benefits.

Yes. 789bd runs timely promotions for special occasions such as BPL, T20 World Cup, IPL, and Eid. These offers are available for a limited time and have separate terms and conditions. Visit the site regularly or ask on live chat to stay updated on the latest promotions.

Yes. In a 789bd account, the real money balance and bonus balance are generally displayed separately. The bonus balance cannot be withdrawn until the wagering requirements are met. However, real money can be withdrawn at any time subject to the standard withdrawal rules.
Group 5

Security and Responsible Gaming

Yes. 789bd keeps all your personal and financial information secure using SSL encryption technology. We do not sell or share personal information with any third party. All data is processed in accordance with our privacy policy.

789bd is fully committed to responsible gaming. If you feel your gaming habits are going beyond your control, contact us on live chat or visit the responsible gaming page. We offer deposit limit setting, breaks, and self-exclusion options.

Yes. You can temporarily pause your account for a set period or permanently self-exclude if you wish. To make this request, contact 24/7 live chat. Our support team will assist you through the entire process in Bengali.

The 789bd support team is active seven days a week, 24 hours a day. You can use the live chat option directly on the website — full support is available in Bengali. You can also reach us by email: [email protected]

Yes. 789bd strictly follows a 21+ age policy. Age is verified at the time of registration and identity documents may be requested at any time. Gaming is strictly prohibited for minors, and accounts are suspended in cases of suspicion.

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Ask us directly via live chat or email.

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